Green Motion

Booking Conditions

Please find below a quick guide to Green Motion's online booking terms and conditions 		 

All Green Motion's online rates include

  • Unlimited mileage (maximum 200 miles per day)
  • Comprehensive insurance
  • Collision damage waiver liability
  • Theft waiver
  • Airport surcharges as notified
  • All local taxes (VAT)


What's not included?

  • Personal accident insurance (PAI)
  • Additional non-mandatory insurances
  • Insurance exclusions - see the relevant insurance sections
  • Fuel – while many of our cars are provided with fuel it is the responsibility of the hirer to return the car full – refuelling charges may apply
  • Garaging, tolls, congestion charges, parking and traffic fines
  • Additional drivers when required. These charges are payable locally
  • Delivery and collection of your car can be arranged during normal working hours. There may be a charge for this
  • Out of hours charges
  • Optional extras


Flight Information

  • For airport pick-ups, it is essential that Green Motion be given the correct flight number and arrival time, before departure. This can be done either online or by phone.
  • If this is not available at the time of booking, please ensure that you inform us of this at least 7 days prior to departure, either online or by phone. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information.


Drivers Age

  • If you are under 25 years old please inform our reservations staff at the time of booking. Age restrictions may apply in certain destinations, and in some cases there may be a young drivers charge payable locally.


Rental Period

  • The duration of your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your booking voucher or rental agreement, the price of which will be confirmed at time of booking and is calculated on the basis of 24-hour units. If you wish to extend the rental period after collection of the car, or if you return the car later than stated on your voucher, you will be charged locally at the local daily rate, which may be higher than our rates. No refunds are payable on cars returned early.


Child Seats

  • Child seats: these are mandatory in most countries and must be requested at the time of booking. Although instructions will be provided you will be required to fit the child seat yourself. For older children, it is recommended that you take your own booster seats. If requested and confirmed at least 7 days prior to departure these will be guaranteed.

Amendment Charges

  • You can make a number of amendments to your car hire booking online via the ‘modify bookings' section. Details such as customer name, pick-up location, pick-up date, drop-off location, drop-off date, car selected and flight number can all be amended. Any amendments to your booking will result in your original booking details being cancelled and the new details being submitted back to the supplier to re-check availability. This can take up to 48 hours.
  • Alternatively, if you choose to make amendments to your booking via our call centre, these may be subject to an amendment fee of £5 per change made.

Credit Card Charges

  • Bookings made by credit card will incur a credit card fee of 2% based on the total cost of your car rental price and any pre bookable. options you have selected.
  • To avoid being charged a credit card fee, Green Motion recommends paying by Switch/Maestro or Visa debit card.


Delivery and Collection

  • Delivery is normally to a local office, with a driver collecting you from your accommodation to pick up the car. A charge for delivery and collection payable locally may apply and will be advised on booking if applicable.
  • Collection is normally at the airport or local office.
  • In some locations deliveries are available during normal working hours. If you would like your car to be delivered, full address and delivery time must be given at the time of booking.
  • Delivery and collection must be booked by phone and do not qualify for a web booking discount.

Out of Hours Charges

  • In most locations, flights will be met and cars supplied outside of normal working hours. However, there may be an additional charge for this service payable locally. This will be quoted when your flight timings are given to us. In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available.
  • Green Motion can accept no further responsibility where there is no out of hours facility available and it is therefore recommended that customers should take independent travel insurance.


Driving Licence

  • Drivers must hold and produce at car rental collection a full national driving licence from their country of residence for at least one year. (In some cases an International driving permit maybe required, please check the important information at the time of booking)
  • Drivers holding a photocard British driving licence must also present paper endorsement sheet that was issued with the licence.
  • In certain locations and for some car types, drivers must have held a full licence for a minimum of 2 years.
  • It is the driver's responsibility to ensure that he/she has the appropriate driving licence.
  • Our reservations agent must be informed of any endorsements on the driver's licence, as we may not be able to take your booking.
  • No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.
  • Faxed or photocopied licences are not acceptable.

Additional Drivers

  • Charges often apply for additional drivers and are payable locally on pick-up. Green Motion cannot be held responsible for any increase in charges. Please check online or with our central reservations department at the time of booking.


Deposits

  • Deposits may vary by location
  • All customers will be required to leave a deposit to cover the collision damage waiver excess, theft waiver excess (where applicable) and fuel . To do so, a valid credit card in the name of the lead driver, must be produced upon collection of the car, as a form of deposit.
  • Cash deposits are rarely accepted.
  • Where a deposit for fuel is payable, it will usually be refunded if the car is returned with a full tank. If the tank is not returned full, our local car rental partner will charge for fuel at its prevailing rate. They may also levy a refuelling charge. Please check the fuel policy when you pick up your car.
  • Deposits against damage are required in some countries. A major credit card can be used for this purpose.

Cancellation Administration Charge

  • Green Motion levyiesa charge for cancellation of any booking you are unable to honour prior to your collection date (see below).
  • No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection is taken.
  • All cancellations must be made in writing.

cancellation charges

7 or more days before start date

£15

3-6 days before start date

50%

0-2 days before start date

75%



Mechanical Difficulties/Accidents

  • In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to the location within 24 hours.
  • In the event of an accident you must also complete an accident report form by the end of the rental period.
  • Local police should also be notified in the case of accidents and a signed police report obtained.
  • Full details of third parties should also be obtained.
  • Our location must give authority to repair or replace a vehicle. Their name and contact details are shown on your voucher and rental agreement.
  • You should retain copies of all rental documentation in the event an insurance company is involved.
  • Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation.
  • A check-in form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputes regarding damage excess charges.

Complaints

  • Green Motion aims to resolve complaints within 28 days of receipt. In doing so a situation may arise where customers or travel agents receive a refund, goodwill gesture and/or compensation payment of a duplicated nature, from both Green Motion and our local car rental partner. In such an event Green Motion reserves the right to recover such duplicated payments at any time within two calendar years of such an event. Some complaints may take longer than 28 days owing to the nature of the issue and information provided. Green Motion can only consider complaints that reach them within 180 days of the final day of rental to which the rental voucher refers. Actions against Green Motion are restricted to the laws that occur within the jurisdiction of the United Kingdom courts.

General Conditions

  • All bookings by our customers are subject to our terms and conditions.
  • The customer acknowledges that in making a booking with Green Motion he/she does so only on the basis of the material contained in our brochure, voucher, on our website or information provided on the phone by its employees.
  • Green Motion cannot accept liability for any charges incurred on documentation signed for and accepted locally.
  • Green Motion will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive.

Force Majeure

  • Green Motion shall not be liable itself or vicariously through its local car rental suppliers for either a failure to perform or delay in performing any of its obligations under or pursuant to this booking, voucher, reservation, rental or terms and conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, Green Motion may terminate and withdraw this booking, reservation or rental by giving 14 days notice to the clients original billing address.

Contact Us

If you have any queries or questions relating to Green Motion's booking terms and conditions please contact our central reservations department on 0333 888 4000or alternatively email reservations@greenmotion.com .

Green Motion Limited
Aspen Farm
Sheep Lane
Woburn
Bedfordshire
United Kingdom
MK17 9HD

Tel. 0333 888 4001