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Welcome to Green Motion’s Frequently Asked Questions section. We have collated some of the most frequently asked questions to assist you with your rental enquiry/booking.
Q. what is the minimum age for renting a vehicle from Green Motion?
A. To rent a car in the United Kingdom, from Green Motion, you must be aged 23 or over and have held a full clean driving licence for at least one year. A ‘Young Driver Surcharge' is applicable for drivers between the age of 23 - 25 years.
Q. Does Green Motion offer a one-way rental service?
A. At the present time, Green Motion is unable to offer a one-way rental facility via our online booking facility. However, in special circumstances your requirements may well be met. Please contact our Central Reservations department or your local branch directly.
Q. Can I add an additional driver?
A. The rental vehicle is normally only insured for the person who makes the hire. However, if you wish to add an additional drive to the rental contract this can be done so prior to the commencement of hire either through our Central Reservations department or directly with the hire location (store). Additional drivers are subject to the same conditions regarding age, credit card and driving licence as the hirer. There will be a charge for each additional driver.
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Q. How many passengers can travel in a vehicle?
A. It is important when you are making the booking for you to inform either Green Motion's Central Reservations or your hire location (store) of the number of people traveling. Green Motion will recommend the vehicle best suited for your requirements that will accommodate the number of people traveling. Each vehicle has a maximum number of people that are legally able to travel in it which is usually equal to the number of full seat belts fitted within the vehicle.
Q. What is the London Congestion Charge?
A. The London Congestion Charge is a surcharge levied against all vehicles entering central London between 07:00hrs and 18:00hrs, Monday to Friday (no charge is made during weekends or on public holidays). If you collect your rental car from Green Motion locations within the congestion zone during charging hours (Mayfair and Waterloo) Green Motion will purchase the permit for the first calendar day (will be added to the total price).
For additional days, if you are driving within the zone when the charge is in force, you will be liable to pay. Permits may be purchased via authorised retail outlets, by post, the Internet or by phone (0845 900 1234). An £8 permit can be purchased any time up until 22:00hrs on the day rising to £10 if purchased after 22:00hrs.
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Currently the zone covers the following areas: Bayswater, Notting Hill, North and South Kensington, Knightsbridge, Chelsea, Brompton, Belgravia, Pimlico, St. James's, Waterloo, Borough, City of London, Clerkenwell, Finsbury, Holborn, Bloomsbury, Soho. Mayfair and parts of Marylebone. There is a charge for the use of vehicles on roads within the charging zone, but not for using roads round the perimeter itself.
Failure to purchase a permit will result in the customer of a vehicle being issued with a penalty notice to the value of £100, this would be discounted to £50 if paid within 14 days. If Green Motion receives a penalty notice, Green Motion will pay on behalf of the customer and then send an invoice to the customer with the addition of an administration fee.
For further details regarding congestion charging please click here to view the Transport for London website or call Transport for London on 0207 9414500.
For information with regards to whether your Green Motion hire vehicle is congestion charge exempt please check the fleet section accessed from the home page of greenmotion.com
Q. Is my Green Hire Vehicle exempt from Congestion Charging?
A. Many of Green Motion's vehicles are either exempt from paying the London Congestion Charge or pay a reduced charge. To find out if the hire vehicle of your choice is exempt please visit our fleet section accessed from Green Motion's homepage.
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